FAQ

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Why am I be asking to pay before the order ships?
We are offering a substantial discount to customers who pre-pay for their order. Your commitment allows us to place firm purchase orders with our manufacturer and reduces our costs. If you prefer, you can order when the product is in stock at the full retail price.

How long do the filters last?
The main RO filter and the dual function pre-filter last about 2000 gallons which for most people is between 1 ½ and 3 years. The final carbon VOC filter will last about 1000 gallons and should be replaced every year.

How much do the filters cost?
The Dual Function Pre-filter and the final carbon VOC filter cost about $20 each. The RO filter costs about $40.

How much water does AquaTru hold?
The tap water tank holds about a gallon of water. The clean water tank holds about 3 quarts of purified water.

How quickly does AquaTru work?
AquaTru purifies a gallon of water in 12 to 15 minutes.

Does AquaTru remove Fluoride?
AquaTru removes more than 90% of fluoride.

Does AquaTru produce alkaline water?
AquaTru water is close to neutral at a 7.0 ph. If you prefer Alkaline water AquaTru sells natural ionic minerals which can be added to the purified water to create naturally alkaline water.

Does AquaTru require Electricity?
AquaTru operates off a 120 volt AC wall plug and uses about $2.00 of electricity a year.

Can I purchase an extra clean water containers?
Yes, additional containers are available for sale on the website.

Is the Plastic in AquaTru safe?
AquaTru uses Tritan plastic, the same BPA & BPS free plastic used in best-selling health products like Nutri-Bullet and Vita Mix. Tritan has been tested at universities and independent third-party labs and the results have overwhelmingly demonstrated that it is safe and free of estrogenic and androgenic activity. If you prefer to avoid all plastics, you can simply transfer the purified water into a glass pitcher after the filtering process.

What is the mineral content of AquaTru water?
AquaTru purifies the water using 4-stage reverse osmosis, the same type of purification used by all the major water brands to create pure drinking water. AquaTru creates low TDS (total dissolved solids/minerals) water similar to rain water.

Most North Americans prefer low TDS water since it has the “cleanest” taste. If a person wants to increase the mineral content of AquaTru water (to make high TDS/mineral water) we sell a natural ionic mineral concentrate on our website.

Can AquaTru filter lake water or well water?
AquaTru is designed to filter municipal water. Although the RO membrane will filter out micro-organisms and pathogens, it is not recommended for lake, stream or well water.

What does AquaTru remove?
For a water purifier to be truly effective it needs to incorporate multiple types of filtering technologies because there is no single filtering technology that will remove all the harmful contaminants from water. AquaTru relies on two professional quality technologies which are not found in any other water purifier that can be operated without a connection to plumbing.

The majority of counter top water purifiers rely on activated carbon. Carbon filters vary greatly in effectiveness. Some like those found in pitcher water purifiers, just remove chlorine and improve taste and odor, while others remove a wide range of contaminants including asbestos, lead, mercury, trihalomethanes and volatile organic compounds (VOCs). AquaTru uses the best and most expensive carbon block filter.

However, even the best carbon filter cannot effectively remove common “inorganic” pollutants. Reverse osmosis removes the contaminants not removed by activated carbon, including arsenic, fluoride, hexavalent chromium, nitrates, prescription drug residue and perchlorate.

Our supplier of our RO membrane and our carbon block VOC filter have tested their filters for a total of 128 contaminants. AquaTru is in the process of independently verifying these results and the results will be published on our website when completed.

What countries is AquaTru available in?
Although AquaTru's universal 12 volt adaptor will work anywhere in the world at this time AquaTru is only available for sale in the United States and Canada.

Do you ship to Canada?
Yes. When filling out the order form, please make sure you choose Canada and put the space between the 6 digits, otherwise it will not accept your Canadian Zip Code.

Can I become a distributor?
If you would like to distribute AquaTru, please send along any information about your company including your company name, other products you distribute, some references and preferred contact information and our VP of International Sales will contact you.

Can I get a bigger water tank?
Not at this time. AquaTru was designed to be easy to use so we chose 1 gallon of water to make it easy to lift and move, say to the refrigerator, or wherever you decide to dispense your water from. The good news is that since AquaTru purifies so quickly, you can easily make multiple gallons per day. Additionally, you can also purchase a second clean water container so that water is always being filtered on the unit while the other container is being used for pouring or dispensing.

Does the first set of filters come with the AquaTru or do we have to purchase separately?
The first set of filters comes with your purchase of the AquaTru water purification system.

What are the dimensions of the AquaTru?
14″ Tall x 14″ Deep x 12″ Wide
35.56 cm Tall x 35.56 cm Deep x 30.48cm Wide

What are the dimensions of the clean water tank?
7.75” Tall x 5.75” Wide x 9.625” Deep
19.69 cm Tall x 14.61cm Wide x 24.45cm Deep

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OFFER DETAILS:
The first and only countertop reverse osmosis water purifier certified to remove the maximum number of contaminants. For 5 payments of only $69.80 + $19.95 S&H, OR 1 easy payment of $349.00 + $19.95 S&H, you can own your own water filtration system with AquaTru®!

Contact customer service by email: cs@aquatruwater.com OR
Contact customer service Monday-Friday, from 7am-4pm PST by phone: 1-800-220-6570.

Shipping within the contiguous U.S only. Sales tax will be applied to all orders shipping to CA. Please allow 2-3 weeks for delivery.